Reference

Our Terms Shape How Your Account Works

When you open an account with us, these terms define your rights and ours — how deposits clear through DANA, OVO, GoPay and QRIS, how withdrawals are verified…

Deposit verificationWithdrawal timelinesDispute resolution
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pbb togel Our Terms Shape How Your Account Works
HELP WITH TERMS

Reach Our Policy Team

Team online

Chat Support

Open the chat widget on your account dashboard and connect with our team in real time. Available daily from 10am to 10pm Jakarta time to answer questions about account rules, payment holds or dispute steps.

Email Inquiry

Send detailed questions to our support inbox. We respond within 24 hours with written clarification of any term, payment process or your account rights under our conditions.

Account Settings

Review your account agreement and current terms inside Settings > Legal. Download a copy of the full terms document or request changes to your profile in one step.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights

Account Security

Your login password and two-factor authentication protect access. We encrypt all account data in transit and at rest. If you suspect unauthorized access, contact support immediately and we'll freeze your account pending verification.

Data Retention

We keep account records, transaction logs and chat history for 12 months after closure. This supports withdrawal verification, dispute resolution and compliance with local financial rules where your account operated.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to see how you navigate the lobby. You can disable non-essential cookies in your browser; login will still work but some features may load slower.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, we verify your identity and payment source. Withdrawals require matching identity checks before funds clear back to your wallet — typically within 4 hours on banking days.

Dispute and Appeals

If you dispute a charge or game outcome, submit a ticket in Settings > Disputes. We investigate using game logs and transaction records, then respond within 72 hours with a decision and reasoning.

Updating Your Details

Edit your name, email or payment method in Account > Profile. Some changes (like identity info) require verification. Contact support if you need to update account rules tied to your region.

Common Questions About Our Rules

Our core terms stay the same for all players, but region-specific rules may apply depending on local law. If your region changes or local regulations update, we'll notify you and may adjust withdrawal limits or payment methods. Your current account agreement remains valid unless we announce changes 30 days in advance.

Inactive accounts remain open indefinitely. Your funds stay in your wallet. However, if you don't log in for 12 months, we may reach out to confirm you still want to keep the account. After 24 months of inactivity, we may close it and prepare a withdrawal of any remaining balance to your registered payment method.

After you transfer funds, check your wallet inside the lobby within 60 seconds. DANA and OVO deposits almost always appear instantly. If your balance hasn't updated in 2 minutes, refresh the page or contact support with your transaction ID from your payment app.

Minimum withdrawal is Rp50,000 per request. Maximum daily withdrawal is Rp50,000,000 and maximum monthly is Rp500,000,000, depending on local law. These limits are set to prevent fraud and comply with financial rules. Your specific limits appear in Settings > Wallet > Withdrawal Info.

We aim to respond within 72 hours. Our team reviews game logs, your account activity and the exact timestamp of the disputed round. We use this data to confirm or overturn the outcome. You'll receive a written decision and next steps via email once we finish the review.

No. Our terms require that only you access your account using your registered email and password. If someone else accesses it, that violates our terms and may result in account suspension. Enable two-factor authentication in Settings > Security to add an extra barrier. If you suspect unauthorized access, freeze your account immediately through support.

You must withdraw or transfer any remaining balance before closure. If you close with funds still in your wallet, we'll hold them for 30 days while you decide. After 30 days, unclaimed balances are forfeited per our terms. Contact support if you need to recover funds from a closed account within that window.

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